Our Shipping Policy
SkyBlue Vapor™ accepts orders 24 hours a day, 7 days a week, 365 days a year. We are always open for business. All orders placed Monday – Friday and before 11:00 AM EST on Saturday will be processed within 24 hours and shipped the same or next business day. Orders are processed in the order they are received. Expedited shipping orders, such as Express Shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Stroudsburg, Pennsylvania via the United States Postal Service. SkyBlue Vapor™ ships to all 50 states in the USA and follows the standard methods set by the USPS. All terms are subject to change without notice. We will ship on schedule unless we are unable to do so due to various factors that may cause a delay which are but not limited to the following: (weather delays, packages being misplaced, incorrect addresses given, natural disasters and anything else beyond the reach of SkyBlue Vapor).
We do not ship orders after 12:00 PM EST on Saturdays, Sundays, or during the following holidays :
New Year’s Day – January 1, 2018
MLK Jr. Day – January 15, 2018
Washington’s Birthday – February 19, 2018
Memorial Day – May 28, 2018
Independence Day – July 4, 2018
Labor Day – September 3, 2018
Columbus Day – October 8, 2018
Veteran’s Day – November 12, 2018
Thanksgiving – November 22, 2018
Christmas Day – December 25, 2018
All USA orders over $69 qualify for free shipping! Just choose free shipping at checkout.
Discount Shipping (Pen Kits) – $7.99
Discount Shipping (Atomizers & Accessories) – $3.99
First Class Shipping w/ Signature – $12.99
Express Shipping – $32.99
International Express – $44.99
International Canada & Mexico (Pen Kits) – $24.99
International Canada & Mexico (Atomizers & Accessories) – $14.99
International Worldwide (Pen Kits) – $44.99
International Worldwide (Atomizers & Accessories) – $24.99
For all orders over $250 a signature will be required unless requested otherwise and if requested to leave without a signature, liability of the package will then be with the customer.
Lost or Stolen Packages
SkyBlue Vapor™ is not responsible for any lost or stolen package. Additionally, we are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
If your order has not been delivered after 2 weeks from purchase (domestic shipments) or 4 weeks after placing your order (international shipments) please contact us with your order number at email@example.com so we may assist. Once you have reported your missing package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If an order is lost due to the fault of the USPS or SkyBlue Vapor™, we will resend your package after attempts have been made to recover the original.
All orders are shipped via USPS. When your order ships from our location, we send you a shipping confirmation email including your tracking number to the email used when purchasing from our website. To track your package, simply enter your tracking number at usps.com.
If your package cannot be delivered, is unclaimed, or is refused through no fault of SkyBlue Vapor™, you are responsible for the following:
Original and return shipping / handling costs
The amount of these charges will be subtracted from your merchandise refund.
Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our location, we will send you a shipping confirmation email including your tracking number to the email used when making your purchase. To track your package, simply enter your tracking number at usps.com.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
Original and return shipping costs.
Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
Our Return Policy
We will honor full refunds (minus shipping and handling) for strictly unused/unopened items returned within 7 days of delivery date. Used products of any kind are not eligible for a return or refund. For refunds on orders placed but not shipped we will refund you once your deposit has reached our account. There is a $5 restocking fee on all returns / refunds.
Money refunded will be sent back to the account used to make a purchase from our website unless notice is given to us prior to the return. Once the money is refunded it is a closed deal. There will be no secondary refunds given for incorrect payment information.
When shipping back products for a return or warranty claim, we will send you a shipping label that is valid for 30 days. If you do not ship out in the 30 day window you may be liable for any shipping charges involved. A customer care representative will instruct you on what to ship back if making a warranty claim. You may see our Lifetime Warranty policy here.
Please note, used pen kits and atomizers will not be eligible for a return or refund. If a used product is sent back to our facilities (other than a pen battery) it will be appropriately discarded right away and again, they are not eligible for return, refund, or replacement.
Although refunds are normally processed within 1-2 days of receiving a returned product / refund request, the process may take upwards to 14 days for return to be fully completed. Return deposits will be available in your account 2-3 days after our process is complete.
Please contact our customer care department at firstname.lastname@example.org for service and support with returns.
Thank you for understanding.
Shipping & Returns FAQ
Is your shipping method discreet?
Yes. Our shipping methods are very discreet! Your order will arrive discreetly in a generic package without notation of who the package is coming from other than “The SkyBlue Team”. There is no logo or description of the contents in your package. The package is wrapped inside with bubble wrap which also covers the shape and identity of the package.
For international customers, your orders will arrive discreetly in a similar generic package. The contents listed on the customs declaration will be listed only as an “Aromatherapy Diffuser” or “Accessories”.
Which shipping company do you ship with?
We ship our orders through the United States Postal Service (USPS).
How long will it take to receive my order?
All orders are hand assembled and processed within 24 hours of receiving and are shipped the next business day via USPS. Some orders may even be shipped the same day! Our team is fast. Standard discount shipping or free shipping delivery time is 3-5 business days. Priority Express Mail delivery time 1-2 days guaranteed. International orders are estimated to take at least 7-14 business days depending on your location.
How can I track my order after it has been shipped?
You will receive a tracking number in your confirmation email upon purchase. If you did not receive your tracking number please email us at email@example.com and we will happily find your order and send the tracking link right away!
Do you guarantee your shipping times?
We only guarantee our Express Shipping services to arrive in 1-2 days (domestic) and in 3-5 days (international). If the package does not arrive in those time frames we will contact USPS for a full refund (minus regular shipping charges).
Standard discount and free shipping is not guaranteed due to various factors that may cause a delay which are but not limited to the following: (weather delays, packages being misplaced, incorrect addresses given, natural disasters and anything else beyond the reach of SkyBlue Vapor). We ship via the United States Postal Service. Although we ship in 24 hours and a 3-5 business day estimate is given to us (discount shipping), in rare cases a package may take up to 14 business days.
Do you ship internationally?
We now ship worldwide!
If you do not see your country listed upon checkout, please send an email to firstname.lastname@example.org for support.
How long does international shipping take?
USPS promises delivery within six to ten days of departure when shipped via Priority Mail International. When shipping with the USPS First Class Mail International mail service, 7-21 days is the expected time for delivery. We generally send pen kits via Priority Mail but at times it may be necessary to ship First Class. If you have a question on the delivery time of your order, please contact us before you purchase!
Will there be customs charges on my international order?
Placing an international order online does incur some customs and duties based on the country where you are located. We are unable to estimate the amount that customs in any given country will charge upon receipt. Please check with your local mailing office for support if you have any questions on customs and duties fees.
Why is free shipping not offered on international orders?
We do our absolute best to offer the lowest price on shipping for our domestic and international customers alike. Unfortunately, when shipping internationally the price doubles if not triples and even at times quadruples in price. Because of this we are unable to offer free international shipping at this time.
Would you like reduced or even FREE shipping costs? SkyBlue Vapor will take on a majority if not all of the cost in exchange for some photos with our products in your home country! If interested in this offer, please email us at email@example.com with subject “SkyBlue International”. Include a brief statement describing where you are located, a little bit about yourself, and any photos where you are located you can show us!
How does your return / refund process work?
Please contact our customer care department at firstname.lastname@example.org for service and support with returns. We will honor full refunds (minus shipping and handling) for any unused/unopened items returned within 7 days of delivery date. For refunds on orders placed but not shipped we will refund you once your deposit has reached our account. There is a $5 restocking fee on all returns / refunds. When shipping back products for a return or warranty claim, we will send you a shipping label that is valid for 30 days. If you do not ship out in the 30 day window you may be liable for any shipping charges involved. Please note, used pen kits and atomizers will not be eligible for a return or refund. Although refunds are normally processed within 1-2 days of receiving a returned product / refund request, the process may take upwards to 14 days for return to be fully completed. Return deposits will be available in your account 2-3 days after our process is complete. Thank you for understanding.
I see you support and utilize “Green Energy” practices. Is your shipping process also Eco-Friendly?
We are proud to use Eco-Friendly practices in all parts of our operations; Shipping is no exception!
We choose electricity that is supplied by PA Wind & Solar electrical generation. Our inclusion of biodegradable bubble wrap makes sure plastic isn’t polluting the environment we live in. The mailers for all vape pen kits shipped are made from 100% recycled material and may be recycled again! Even down to the shipping label we chose sugar cane labels which are made from 100% sugar cane bagasse and are even more environmentally friendly than recycled paper.
Minimalist packing standards make sure we’re only using what we need resulting in less waste being created. Here at SkyBlue Vapor, sustainability is a huge focus for us.
Was There Something Else?
Email us at email@example.com and ask away! Our customer care team will respond back within 24 hours to any question you may have.