Our Shipping Policy

SkyBlue Vapor™ accepts orders 24 hours a day, 7 days a week, 365 days a year. We are always open for business.All orders placed Monday – Friday and before 11:00 AM EST on Saturday will be processed within 24 hours and shipped the same or next business day.Orders are processed in the order they are received.Expedited shipping orders, such as Express Shipping, are elevated in priority to meet the delivery deadline.All orders are shipped from our location in Stroudsburg, Pennsylvania via the United States Postal Service.SkyBlue Vapor™ ships to all 50 states in the USA and follows the standard methods set by the USPS. All terms are subject to change without notice.We will ship on schedule unless we are unable to do so due to various factors that may cause a delay which are but not limited to the following: (weather delays, packages being misplaced, incorrect addresses given, natural disasters and anything else beyond the reach of SkyBlue Vapor).
We do not ship orders after 12:00 PM EST on Saturdays, Sundays, or during the following holidays :
  • New Year’s Day – January 1, 2019
  • MLK Jr. Day – January 21, 2019
  • Preisdent’s Day – February 18, 2019
  • Memorial Day – May 27, 2019
  • Independence Day – July 4, 2019
  • Labor Day – September 2, 2019
  • Columbus Day – October 14, 2019
  • Veteran’s Day – November 11, 2019
  • Thanksgiving – November 28, 2019
  • Christmas Day – December 25, 2019

Shipping Rates

All USA orders over $69 qualify for free shipping! Just choose free shipping at checkout.
Customers in Canada & Mexico can now earn free shipping on any order over $99!
  • Discount Shipping (Pen Kits) – $7.99 – $8.99
  • Discount Shipping (Atomizers & Accessories) – $4.99
  • Priority Shipping – $12.99
  • Priority Shipping w/ Signature Required – $16.99
  • Express Shipping – $32.99
  • International Express (All Countries) – $49.99
  • International Canada & Mexico (Pen Kits) – $29.99
  • International Canada & Mexico (Atomizers & Accessories) – $16.99
  • International Europe & Israel (Pen Kits) – $32.99 – $37.99
  • International Europe & Israel (Atomizers & Accessories) – $18.99
  • International Worldwide (Pen Kits) – $49.99
  • International Worldwide (Atomizers & Accessories) – $29.99
For all orders over $250 a signature will be required unless requested otherwise and if requested to leave without a signature, liability of the package will then be with the customer.

2019 Holiday Shipping Deadlines

2019 Holiday Shipping Deadlines
The USPS recommends the following mailing and shipping deadlines for expected delivery by Dec. 25 to Air/Army Post Office/Fleet Post Office/Diplomatic Post Office and domestic addresses. Order before these deadlines to make sure your package arrives on time!

  • Dec. 9   — APO/FPO/DPO (ZIP Code™ 093 only) Priority Mail and Discount Shipping
  • Dec. 11 — APO/FPO/DPO (all other ZIP Codes) Priority Mail and Discount Shipping
  • Dec. 18 — APO/FPO/DPO (except ZIP Code 093) Express Shipping
  • Dec. 20 — Discount Shipping
  • Dec. 21 — Priority Mail
  • Dec. 23 — Express Shipping

Alaska

  • Dec. 18 — Alaska to mainland Discount Shipping
  • Dec. 19 — Alaska to mainland Priority Shipping
  • Dec. 21 — Alaska to mainland Express Shipping

Hawaii

  • Dec. 19 — Hawaii to mainland Discount and Priority Shipping
  • Dec. 21 — Hawaii to mainland Express Shipping

*Not a guarantee, unless otherwise noted. Dates are for estimated delivery before December 25. Actual delivery date may vary depending on origin, destination, Post Office acceptance date, time, and other conditions. Some restrictions apply. For Priority Mail Express® shipments mailed December 21 through December 25, the money-back guarantee applies only if the shipment was not delivered, or delivery was not attempted, within two (2) business days.

Signature Required Shipping

Choose this method of shipping if you would like to be present when the package is delivered.  This option is useful in areas where mail theft is more prevalent.  Signature Required Shipping is sent via Priority Mail which takes 2-3 business days for delivery.  The package will only be released with the signature of the person on file who the order is being delivered to.
INELIGIBLE Items for Signature Confirmation™
International Orders
Express Shipping
Mail sent to select APO/FPO and DPO destinations.

Lost or Stolen Packages

SkyBlue Vapor™ is not responsible for any lost or stolen package. Additionally, we are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
If your order has not been delivered after 2 weeks from purchase (domestic shipments)or 4 weeks after placing your order (international shipments) please contact us with your order number at customercare@skybluevapor.com so we may assist. Once you have reported your missing package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.If an order is lost due to the fault of the USPS or SkyBlue Vapor™, we will resend your package after attempts have been made to recover the original. In the event an order is marked as delivered and you have not received your package, we sill do our best to help you track it down, however, we are not responsible to resend any order.

Tracking

All orders are shipped via USPS.When your order ships from our location, we send you a shipping confirmation email including your tracking number to the email used when purchasing from our website. To track your package, simply enter your tracking number at usps.com.

Refuse Package

If your package cannot be delivered, is unclaimed, or is refused through no fault of SkyBlue Vapor™, you are responsible for the following:
  • Original and return shipping / handling costs
The amount of these charges will be subtracted from your merchandise refund.

International Shipping

Orders over $99 Now Ship FREE To Canada and Mexico! 

Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Track Package
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our location, we will send you a shipping confirmation email including your tracking number to the email used when making your purchase. To track your package, simply enter your tracking number at usps.com.
Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
  • Original and return shipping costs.
  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.

Coupon Usage

Unless explicitly specified, free shipping coupons only apply to USA orders at the moment.


Our Return Policy

We will honor full refunds (minus shipping and handling) for strictly unused/unopened items returned within 7 days of delivery date. Used products of any kind are not eligible for a return or refund.For refunds on orders placed but not shipped we will refund you once your deposit has reached our account. There is a $5 restocking fee on all returns / refunds.
Money refunded will be sent back to the account used to make a purchase from our website unless notice is given to us prior to the return.Once the money is refunded it is a closed deal.There will be no secondary refunds given for incorrect payment information.
When shipping back products for a return or warranty claim, we will send you a shipping label that is valid for 30 days. If you do not ship out in the 30 day window you may be liable for any shipping charges involved. A customer care representative will instruct you on what to ship back if making a warranty claim. You may see our Lifetime Warranty policy here.
Please note, used pen kits and atomizers will not be eligible for a return or refund.If a used product is sent back to our facilities (other than a pen battery) it will be appropriately discarded right away and again, they are not eligible for return, refund, or replacement.
Although refunds are normally processed within 1-2 days of receiving a returned product / refund request, the process may take upwards to 14 days for return to be fully completed. Return deposits will be available in your account 2-3 days after our process is complete.
Please contact our customer care department at customercare@skybluevapor.com for service and support with returns.
Thank you for understanding.

Shipping & Return

Is your shipping method discreet?

Yes. Our shipping methods are very discreet! Your order will arrive discreetly in a generic package without notation of who the package is coming from other than “The SkyBlue Team”. There is no logo or description of the contents in your package. The package is wrapped inside with bubble wrap which also covers the shape and identity of the package.

For international customers, your orders will arrive discreetly in a similar generic package. The contents listed on the customs declaration will be listed only as an “Aromatherapy Diffuser” or “Accessories”.

Which shipping company do you ship with?

We ship our orders through the United States Postal Service (USPS).

How long will it take to receive my order?

All orders are hand assembled and processed within 24 hours of receiving and are shipped the next business day via USPS. Some orders may even be shipped the same day! Our team is fast. Standard discount shipping or free shipping delivery time is 3-5 business days. Priority Express Mail delivery time 1-2 days guaranteed. International orders are estimated to take at least 7-14 business days depending on your location.

How can I track my order after it has been shipped?

You will receive a tracking number in your confirmation email upon purchase. If you did not receive your tracking number please email us at customercare@skybluevapor.com and we will happily find your order and send the tracking link right away!

Do you guarantee your shipping times?

We only guarantee our Express Shipping services to arrive in 1-2 days (domestic) and in 3-5 days (international). If the package does not arrive in those time frames we will contact USPS for a full refund (minus regular shipping charges).

Standard discount and free shipping is not guaranteed due to various factors that may cause a delay which are but not limited to the following: (weather delays, packages being misplaced, incorrect addresses given, natural disasters and anything else beyond the reach of SkyBlue Vapor). We ship via the United States Postal Service. Although we ship in 24 hours and a 3-5 business day estimate is given to us (discount shipping), in rare cases a package may take up to 14 business days.

Do you ship internationally?

We now ship worldwide!

If you do not see your country listed upon checkout, please send an email to customercare@skybluevapor.com for support.

How long does international shipping take?

USPS promises delivery within six to ten days of departure when shipped via Priority Mail International. When shipping with the USPS First Class Mail International mail service, 7-21 days is the expected time for delivery. We generally send pen kits via Priority Mail but at times it may be necessary to ship First Class. If you have a question on the delivery time of your order, please contact us before you purchase!

Will there be customs charges on my international order?

Placing an international order online does incur some customs and duties based on the country where you are located. We are unable to estimate the amount that customs in any given country will charge upon receipt. Please check with your local mailing office for support if you have any questions on customs and duties fees.

Can I get free shipping to an international location?

We do our absolute best to offer the lowest price on shipping for our domestic and international customers alike. Unfortunately, when shipping internationally the price doubles if not triples and even at times quadruples in price. Because of this we are able to offer free international shipping only at a higher rate for Canada & Mexico only. International orders to Canada and Mexico over $99 qualify for free shipping.
USD

Are you an international customer outside of Canada or Mexico and would like reduced or even FREE shipping costs? SkyBlue Vapor will take on a majority if not all of the cost in exchange for some photos with our products in your home country! If interested in this offer, please email us at customercare@skybluevapor.com with subject “SkyBlue International”. Include a brief statement describing where you are located, a little bit about yourself, and any photos where you are located you can show us!

How does your return / refund process work?

Please contact our customer care department at customercare@skybluevapor.com for service and support with returns. We will honor full refunds (minus shipping and handling) for any unused/unopened items returned within 7 days of delivery date. For refunds on orders placed but not shipped we will refund you once your deposit has reached our account. There is a $5 restocking fee on all returns / refunds. When shipping back products for a return or warranty claim, we will send you a shipping label that is valid for 30 days. If you do not ship out in the 30 day window you may be liable for any shipping charges involved. Please note, used pen kits and atomizers will not be eligible for a return or refund. Although refunds are normally processed within 1-2 days of receiving a returned product / refund request, the process may take upwards to 14 days for return to be fully completed. Return deposits will be available in your account 2-3 days after our process is complete. Thank you for understanding.

Eco Friendly Shipping - Our Guarantee To The Planet.

We are proud to use Eco-Friendly practices in all parts of our operations; Shipping is no exception!

We choose electricity that is supplied by PA Wind & Solar electrical generation. Our inclusion of biodegradable bubble wrap makes sure plastic isn’t polluting the environment we live in. The mailers for all vape pen kits shipped are made from 100% recycled material and may be recycled again! Even down to the shipping label we chose sugar cane labels which are made from 100% sugar cane bagasse and are even more environmentally friendly than recycled paper.

Minimalist packing standards make sure we’re only using what we need resulting in less waste being created. Here at SkyBlue Vapor, sustainability is a huge focus for us.

Was There Something Else?

Email us at customercare@skybluevapor.com and ask away! Our customer care team will respond back within 24 hours to any question you may have.