Yes. Our shipping methods are very discreet! Your order will arrive discreetly in a generic package without notation of who the package is coming from other than “The SkyBlue Team”. There is no logo or description of the contents in your package. The package is wrapped inside with bubble wrap which also covers the shape and identity of the package.

For international customers, your orders will arrive discreetly in a similar generic package. The contents listed on the customs declaration will be listed only as an “Aromatherapy Diffuser” or “Accessories”.

We ship our orders through the United States Postal Service (USPS).

All orders are hand assembled and processed within 24 hours of receiving and are shipped the next business day via USPS. Some orders may even be shipped the same day! Our team is fast. Standard discount shipping or free shipping delivery time is 3-5 business days. Priority Express Mail delivery time 1-2 days guaranteed. International orders are estimated to take at least 7-14 business days depending on your location.

You will receive a tracking number in your confirmation email upon purchase. If you did not receive your tracking number please email us at customercare@skybluevapor.com and we will happily find your order and send the tracking link right away!

We only guarantee our Express Shipping services to arrive in 1-2 days (domestic) and in 3-5 days (international). If the package does not arrive in those time frames we will contact USPS for a full refund (minus regular shipping charges).

Standard discount and free shipping is not guaranteed due to various factors that may cause a delay which are but not limited to the following: (weather delays, packages being misplaced, incorrect addresses given, natural disasters and anything else beyond the reach of SkyBlue Vapor). We ship via the United States Postal Service. Although we ship in 24 hours and a 3-5 business day estimate is given to us (discount shipping), in rare cases a package may take up to 14 business days.

We now ship worldwide!

Cannabis products, including thc free products, may or may not be available in all countries. To place an order internationally, please email customercare@skybluecannabis.com with your name & address along with products you would like to order. If we can ship to your country, we will create a custom order for you and ship out within 24 hours of payment!

USPS promises delivery within six to ten days of departure when shipped via Priority Mail International. When shipping with the USPS First Class Mail International mail service, 7-21 days is the expected time for delivery. We generally send pen kits via Priority Mail but at times it may be necessary to ship First Class. If you have a question on the delivery time of your order, please contact us before you purchase!

Placing an international order online does incur some customs and duties based on the country where you are located. We are unable to estimate the amount that customs in any given country will charge upon receipt. Please check with your local mailing office for support if you have any questions on customs and duties fees.

We do our absolute best to offer the lowest price on shipping for our domestic and international customers alike. Unfortunately, when shipping internationally the price doubles if not triples and even at times quadruples in price. Because of this we are able to offer free international shipping only at a higher rate for Canada & Mexico only. International orders to Canada and Mexico over $99 qualify for free shipping.
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Are you an international customer outside of Canada or Mexico and would like reduced or even FREE shipping costs? SkyBlue Vapor will take on a majority if not all of the cost in exchange for some photos with our products in your home country! If interested in this offer, please email us at customercare@skybluevapor.com with subject “SkyBlue International”. Include a brief statement describing where you are located, a little bit about yourself, and any photos where you are located you can show us!

Please contact our customer care department at customercare@skybluevapor.com for service and support with returns. We will honor full refunds (minus shipping and handling) for any unused/unopened items returned within 7 days of delivery date. For refunds on orders placed but not shipped we will refund you once your deposit has reached our account. There is a $5 restocking fee on all returns / refunds. When shipping back products for a return or warranty claim, we will send you a shipping label that is valid for 30 days. If you do not ship out in the 30 day window you may be liable for any shipping charges involved. Please note, used pen kits and atomizers will not be eligible for a return or refund. Although refunds are normally processed within 1-2 days of receiving a returned product / refund request, the process may take upwards to 14 days for return to be fully completed. Return deposits will be available in your account 2-3 days after our process is complete. Thank you for understanding.

We are proud to use Eco-Friendly practices in all parts of our operations; Shipping is no exception!

We choose electricity that is supplied by PA Wind & Solar electrical generation. Our inclusion of biodegradable bubble wrap makes sure plastic isn’t polluting the environment we live in. The mailers for all vape pen kits shipped are made from 100% recycled material and may be recycled again! Even down to the shipping label we chose sugar cane labels which are made from 100% sugar cane bagasse and are even more environmentally friendly than recycled paper.

Minimalist packing standards make sure we’re only using what we need resulting in less waste being created. Here at SkyBlue Vapor, sustainability is a huge focus for us.

Email us at customercare@skybluevapor.com and ask away! Our customer care team will respond back within 24 hours to any question you may have.